About Me

My brain, your muscle.

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In depth...

Geo: USA • Field: Information Technology •

Application Support Analyst

:Resolver

  • Analytics: :

    • Utilizing tools such as MS Teams, Meta: Zoom, & more to remote into user systems, and assist in troubleshooting

  • Audits & Diagnostics:

    • Performing audits and diagnostics on recent breaches that have occured, running them against data from previous, and gathering intelligence for predictions.

  • Information Security:

    • Ensuring employee and customer data, including all PCI, PHI and PII are all secured and kept up to date on the newest security policies and features within the software, and industry.

Systems Support Analyst

BrokerLink

  • Troubleshooting:

    • Leveraged Citrix to work in a hosted environment, providing troubleshooting within a virtual network. Troubleshooting network connectivity between Cisco VPN and the Citrix environment Demonstrated ability to adhere to strict customer-service values, providing service to all levels of staff

  • Project Leading:

    • Integrated dozens of new companies through mergers and acquisitions, handling on-boarding batch requests for multiple users Used HTML & JavaScript to update front-end of the IT website with new features for employee notifications

Technical Support Consultant

Rogers Communications Inc.

  • Customer-Service:
    • Provided remote support to customers, communicated desktop technical support cases through inbound phone calls. Ensured compliance with established internal control procedures by examining records, reports, operating practices, and documentation. Preparing reference material for technicians by running diagnostics and gathering performance analytics on networks using internal tools. Capable of explaining complicated telecommunications concepts to non-technical professionals. Evaluated system potential through assessing compatibility of new programs with existing programs